The Email interaction simplifies the process of crafting follow-up emails from existing email threads. It maintains the original email's tone and context while addressing outstanding questions or issues. This tool is invaluable for ensuring consistent, professional communication without the need for extensive manual effort.
Recommended Knowledge Base:
For the Email interaction to function effectively, consider adding:
Product Documentation: Detailed descriptions of your products, including features, specifications, and use cases.
Technical FAQs: Frequently asked questions and their answers, particularly those that come up often during sales calls or customer support interactions.
Internal Wikis: Any internal documentation that outlines processes, policies, or detailed product information.
Email Correspondence: A few examples of your past email threads, particularly those that required detailed follow-ups or involved complex customer inquiries.
How to Use the Email Interaction:
Formulating Prompts:
Copy and paste the relevant email thread into the input modal. Include any specific points that need to be addressed in the follow-up email. For instance, "Write a follow-up email addressing the pricing structure and onboarding process."Expected Output:
The Email interaction will generate a polished, professional follow-up email that addresses all the key points raised in the original thread. The response will be in line with your company's communication style, ensuring a seamless customer experience. It will contain all the source links used to formulate the response. Generally, we recommend using this output as a first draft of a follow up email to get a head start, then trimming and adjusting it as you see fit.Tuning and Iterating:
You can fine-tune the generated email by providing additional details or context in the same thread. The interaction will take this information into account to refine its output, resulting in a more tailored and effective email.